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Payout FAQs
Updated over 4 months ago

Payout FAQs

Payout Concerns

  • What is the buffer zone?

    • The buffer zone and withdrawal threshold refer to the same concept, often known as the "drawdown."

  • Are there restrictions on withdrawing profits above the buffer zone?

    • No restrictions apply to withdrawals above the buffer zone.

  • How does the 14-Day Payout Policy work?

    • You can request your payout every 14 days, but you are only entitled to 100% profit for the first $10,000, you will be receiving 90/10 afterwards.

KYC Concerns

  • How quick will my KYC be approved?

    • Once you send your KYC, it would be best to reach out to us via Live Chat (Intercom) for immediate processing of your KYC documents

    • Usually within 24 hours

  • What IDs are valid?

    • We accept any government-issued IDs: passports, driver's license, etc.

  • What proof of address should I provide

    • Billings, bank statements, and other documents that are official and shows your name and address that matches to your dashboard

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