We understand that different circumstances may lead you to request an account cancellation. In this case, here is all the information you need to know about refunds
Basic Refund Policy
Eligibility: Refunds are only available if the account has not been used.
How to Request: To request a refund, please contact us via Live Chat (Intercom) on our website within 14 days of your purchase.
Processing: Refunds will be issued back to the original payment method. If complications arise with the original payment method, these must be addressed through email or Live Chat (Intercom).
Post-Cancellation Implications: Once your account is canceled, you will lose access to all Funding Futures services. Please note that no refunds will be issued for any prior costs incurred.
Exceptions to Refund Policy
Refunds will not be granted if any fraudulent activity, disputes, or account usage is detected.
Funding Futures' Right to Terminate
If an account is found to have breached our Rules or Terms of Service with sufficient evidence, Funding Futures reserves the right to terminate the account and forfeit any associated funds.
Dispute Resolution Policy
Mutual Discussions: In the event of a dispute, both parties will first attempt to resolve the issue through mutual discussions.
Binding Arbitration: If mutual discussions do not lead to a resolution, both parties agree to binding arbitration in accordance with the regulations of the American Arbitration Association.
Waiver of Rights: By agreeing to arbitration, traders waive any right to contest payments made for our services.
Fair and Secure Environment: This policy ensures a fair and secure environment for all parties involved.
Please note that if a dispute arises and is not resolved, it may result in a permanent ban of your account. This action is taken to maintain the integrity of our platform and ensure a fair trading environment for all users.
We are committed to providing a transparent and equitable experience for all our users. If you have any questions or need further assistance, please reach out to us via Live Chat (Intercom) on our website.